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What You Need to Know Before You Play

These legal terms set out your rights, our responsibilities, and the conditions under which your account operates on okvazi. Access to our platform depends on your local law and whether you are in an eligible region — read this before you open an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket termsUser rights and dataContact and dispute paths
okvazi What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Account Integrity

Your account data is held securely and used only for the purposes stated in our privacy policy. We do not share wallet details — whether you pay via bKash, Nagad, or Rocket — with third parties outside of what is required to process your transaction. Account security relies on OTP verification at login; if your mobile number changes, you must update it through account settings before your next session to avoid access issues. Data retention follows the period required by applicable law, after which inactive account data is deleted or anonymised.

Data Access Requests

You can request a copy of the data we hold on your account at any time. Submit the request via email support and we will respond within the period required by applicable law.

Cookie Policy

We use session cookies to keep your account active across your mobile browser and to remember your last wallet selection between bKash, Nagad, and Rocket deposits.

Account Security

OTP login means your account is tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock the account and reset credentials.

Requesting Changes

To update personal details, correct a wallet number, or request account closure, go to account settings first. For disputes or legal corrections, contact support directly with your account reference.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, want to request data access, or need to dispute a transaction processed via bKash, Nagad, or Rocket, our support team handles legal queries through the channels below. Response times vary, but every legal query is logged and assigned a reference number so nothing falls through.

Live Chat Reach our support team directly from your account dashboard. Legal queries are flagged separately and escalated to the right person without delay.
Email Support Send detailed legal requests, data access queries, or account dispute information to our support address. You will receive a reference number on submission.
Account Help Centre The help section inside your account covers dispute steps, wallet transaction queries for bKash and Nagad, and how to request account data or closure.

Common Legal Questions Answered

These answers cover the legal questions we hear most from people in Bangladesh — around account eligibility, data rights, wallet transaction disputes, and how to contact us when something needs resolving.

Access depends on your local law and whether you are in an eligible region. We do not make that determination — you are responsible for checking whether use is permitted where you are located.

Your deposit is subject to both our account terms and the individual terms of your wallet provider. Review both before transacting. Disputes about cleared wallet transfers go through our support team first.

Email support with your account reference and a data access request. We will confirm receipt, log it with a reference number, and respond within the timeframe required by applicable law.

We retain account data for the period required under applicable law. After that period, data is deleted or anonymised. You can request clarification on the specific retention window via email support.

Raise the dispute with our support team first — provide the transaction date, amount, and your Rocket number. We pull the record and coordinate with the wallet provider on your behalf.

We publish changes on this page before they take effect. Continuing to use your account after a change is posted means you accept the updated terms. Check this page periodically to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.