Reference

How okvazi Handles Your Personal Data

This Privacy Policy explains what data okvazi collects when you open an account, make a deposit via bKash, Nagad or Rocket, or browse our lobby — and how we use, store and protect it.

Account data kept securebKash, Nagad, Rocket wallet info protectedNo data sold to third partiesYour right to request deletionBangladesh-applicable terms
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okvazi How okvazi Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

okvazi applies standard industry security practices to protect account data at rest and in transit. Cookies, session handling, retention periods and third-party sharing are each managed under a defined internal policy — not left to individual discretion. Here is how the key areas work in practice.

Cookies and Session Data

We use session cookies to keep you logged in across mobile and desktop. Analytical cookies help us see which pages load slowly. You can disable non-essential cookies in your browser settings without losing account access.

Account Security and Access Logs

Every login attempt — including OTP verification on your registered mobile number — is logged with a timestamp and device fingerprint. If we detect a login from an unrecognised device, we prompt re-verification before granting full account access.

Data Retention and Deletion

Active account data is retained for as long as your account remains open plus any period required by applicable rules in eligible regions.

Requesting Changes to Your Data

Submit a correction or deletion request via live chat or email. We verify your identity first — typically by confirming your registered bKash or Nagad number — then action the change and confirm it back to you in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team handles privacy requests directly. Send your query through any of the channels below and we will respond with the specific steps needed to action your request. Response times vary by request type and current queue.

Team online

Live Chat

Open the chat widget from any page on okvazi. Describe your privacy request and an agent will guide you through identity verification before actioning any data change.

Email Support

Send your request to our support address listed in your account dashboard. Include your registered mobile number so we can match your request to the correct account record.

Account Settings

Some data corrections — like updating your contact number or email — can be done directly inside your account settings without contacting support, subject to verification.

Common Questions About Your Privacy on okvazi

These are the questions we hear most often about how your data is handled. Each answer reflects our actual practice — not a generic template. If your question is not covered here, reach out through live chat or email.

We collect your name, email, registered mobile number and, for verification, identity documents. If you deposit via bKash, Nagad or Rocket, we log the transaction reference to match it to your wallet.

No. We never store your mobile wallet PIN or full credentials. We record only the transaction reference number and the amount, which is enough to confirm and credit your deposit.

Yes. Submit a deletion request via live chat or email with your registered mobile number. We verify your identity first, then delete data not subject to a mandatory retention period under applicable local rules.

Only with payment processors like bKash, Nagad and Rocket to confirm transactions, and with fraud-detection services to protect your account. We do not sell your data to advertisers or unrelated third parties.

We keep only what local law and eligible-region requirements make mandatory. Once that hold period expires, your personal data is removed from live systems on a rolling deletion cycle.

Minor details like your email or contact number can be updated in account settings after re-verification. For identity document corrections, contact support via live chat — we confirm your identity before making any change.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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