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Terms and Conditions That Actually Make Sense

Before you open an account or move money through bKash, Nagad, or Rocket on okvazi, these terms set out what we expect from you and what you can expect from us.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility depends on local lawBangladesh-region scopeUpdated terms take effect on publication
okvazi Terms and Conditions That Actually Make Sense
HOW WE HOLD THIS

How okvazi Handles Your Account Under These Terms

These terms are not just a legal formality — they are how we keep account activity fair for everyone on the platform. Here is how we apply them in practice across security, data, wallet verification, and contact requests.

Account Security

Your account is protected by OTP verification on login. If unusual access is detected, we may temporarily restrict activity and ask you to re-verify before releasing withdrawals.

Wallet Verification

Deposits via bKash, Nagad, or Rocket are matched to the registered account name. A mismatch triggers a manual review before funds are credited or withdrawn.

Data Retention

We retain account and transaction records as required by our operational obligations. You may request a summary of your stored data by contacting support through the channels listed on this page.

Term Change Requests

If you want to query how a specific clause applies to your account, or request account closure following a terms update, email support with your account reference and the clause number.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or if you want to raise a dispute about how they have been applied to your account, our support team is the right first stop. We handle terms-related queries separately from general account help so your question reaches the right person without delay. Contact us through any of the channels below.

Live Chat Open the chat widget from any page on okvazi for terms-related questions. Our team reviews account-specific term disputes and responds with a clear next step.
Email Support Send a detailed message to our support address for written records of your query. Useful when you need a documented response about account closure or withdrawal holds.
Account Help Centre Log in and navigate to the help section for self-serve answers on wallet verification, name-match requirements, and what triggers a suspension under these terms.

Common Questions About These Terms

These are the questions we hear most from account holders in Bangladesh about how the terms work in practice. If your question is not here, reach out via live chat or email.

Yes. Every deposit method on okvazi — bKash, Nagad, and Rocket — falls under these terms. Completing a deposit confirms your acceptance of the current version published on this page.

A name mismatch triggers a manual verification hold on deposits and withdrawals. Contact support with your account reference and wallet details to resolve it quickly.

We publish updates directly on this page, and the new version takes effect immediately on publication. Continued use of your account after a change means you accept the updated terms.

Access and eligibility depend on your local law and the regions we support at the time. We recommend checking what applies in your area before opening or continuing to use an account.

Holding multiple accounts, reversing deposits fraudulently, or misusing promotional credit are the main reasons an account gets suspended. We notify you and explain the next step.

Stop using the platform and contact our support team with your account reference. We will process the closure and confirm when any remaining wallet balance has cleared for withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.